Quality & Business Improvement

Colin MacNee, Jim Pyle and Sandy Sutherland

Contents: Introduction Guidance on introductory clauses Guidance on requirements clauses Guidance on annexes and bibliography

A4 loose-leaf 82 pages 2001                            ISBN 0 580 33248 9 BSI order ref HB 10181

Contents: Management responsibility and leadership Identification and analysis of needs Policy and objectives System planning and implementation Allocation of resources Communication and information system Process and activity management

Measuring and monitoring Management review and improvement plan                                           A4 loose-leaf 28 pages 2000 ISBN 0 580 33101 6 BSI order ref HB 10173 BSI

• What is a process-based quality management system?
• What is continual improvement?
• Whats the best way to begin the process of implementation?

The book presents a clause-by-clause interpretation of the new standard, and transition tips for organizations moving to ISO 9001:2000 from the 1994 version.

Contents: The new ISO 9000:2000 series Introducing ISO 9000:2000 to employees Understanding the ISO 9001:2000 clauses Developing the quality manual Developing appropriate documentation Implementing the quality management system

Measurement and monitoring Auditing Management review                                              A4 wiro-bound 150 pages 2002 ISBN 0 580 40499 4 BSI order ref HB 10218 BSI

Contains:
ISO 9000:2000 Achieving Registration
BS EN ISO 9000:2000 Quality management systems.
Fundamentals and vocabulary
BS EN ISO 9001:2000 Quality management systems. Requirements
BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements

• CD-ROM
• ISBN 0 580 43970 4
• BSI order ref BIP 3014
• BSI

Contains:
BS EN ISO 9000:2000 Quality management systems. Fundamental and vocabulary
BS EN ISO 9001:2000 Quality management systems. Requirements
BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements

• CD-ROM
• ISBN 0 580 37830 6
• BSI order ref Kit 47
• BSI

Ian Rosam and Rob Peddle

Contents: Business first/Standards second The context ISO 9001:2000 in overview - The what Business Process Management The how ISO 9001:2000 in more detail The gap Where next The implementation plan

A4 paperback 108 pages 2003 ISBN 0 580 41425 6 BSI order ref BIP 2013 BSI

Ian Rosam and Rob Peddle

How the process-based management system is used as a framework for business improvement is also illustrated in the book. Practical examples and case studies are given throughout to demonstrate best practice and approaches.

Contents: The process-based management system in context The process approach Designing your management system Process design (mapping and understanding processes) Procedure design linking supporting information to processes Linking of processes

Key performance indicators (KPIs) Implementing the system Case studies                                             A4 paperback 98 pages 2003 ISBN 0 580 41546 5 BSI order ref BIP 2014 BSI

Carl Ford and Ian Rosam

• Gain meaningful information on which to base decision-making
• Identify opportunities for genuine business improvements
• Improve the effectiveness of activity undertaken not just confirm that you are doing it
• Cover the requirements of ISO 9001:2000.

Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it.

Contents: Putting the process approach into context The requirements of ISO 9001:2000 an auditors perspective The system-process procedure relationship Auditing tools and techniques Planning and preparing a process audit Carrying out a process audit compliance vs effectiveness Identifying and reporting findings moving beyond compliance

Assessing improvements What personal attributes do auditors need? Conclusion and the way forward                                   A4 paperback 96 pages 2003 ISBN 0 580 41547 3 BSI order ref BIP 2015 BSI

Steve Tanner, Mike Bailey and Charles Pertwee

Contents: Business improvement models ISO 9001 The Malcolm Baldridge Award The EQFM Excellence Model® Business improvement approaches Balanced Scorecard Benchmarking, Best Value BQSR, BPIR, BPR, Charter Mark, FMEA, IiP, Kaizen Lean Thinking, PCF, Six Sigma, SPC, TQM

Royal paperback 120 pages 2003 ISBN 0 580 42589 4 BSI order ref BIP 2020 BSI

David Smith

[isbn:0 580 33298 5]Every organization has management systems, whether they are formalized or not, recognized or instinctive, or called processes or procedures. There are many advantages to be gained from integrating these systems to provide an over-arching set of guidance, procedures and records. These will encompass all the organizations activities, build on strengths, help to identify weaknesses, aid control and improvement, and reflect the interactive nature of the processes employed in meeting customer demands.

IMS: The Framework presents an approach that enables integration to become a reality, not merely between two standards such as ISO 9001 and ISO 14001 (environment) but as part of an overall system for the organization. This framework makes it possible for management systems in a range of disciplines to be incorporated, to the benefit of all organizations operations.

Contents: Terms and definitions What is an IMS? Why consider an IMS? The background to IMS standards Making a management system work Process and plan-do-check-act keys to success The framework of IMS Getting started Integrating management systems into your IMS

Royal paperback 56 pages 2001 ISBN 0 580 33298 5 BSI order ref HB 10190 BSI

David Smith

[isbn:0 580 33328 0]This second book in the IMS series provides practical guidance and advice on integrating systems and shows how this might be applied in the case of standards for quality, environment and occupational health and safety. It provides you with the tools to set up a unified management system for the organization as a whole, into which you can integrate your existing procedures and processes and those you might adopt in the future.

Contents: Policy and its development Planning in general Planning in detail Implementation and operation Performance assessment Improvement Management review

Royal paperback 114 pages 2002 ISBN 0 580 33328 0 BSI order ref HB 10191 BSI

John M Kelly

Contents: The business case Standards A process benchmark The need for continual improvement Beyond the badge Challenging assumptions How well do the processes work? Process measurement The need for process analysis Models for assessing an organization The Excellence Model Conducting an assessment

Performance of the organization Comparisons with the best Benchmarking                                    Royal paperback 122 pages 2004 ISBN 0 580 42282 8 BSI order ref BIP 2010 BSI

Contents: The principles of a business system Identifying the business process Risk analysis Managing the project Continual improvement Strategic risks The manual in practice Case study

Royal paperback 72 pages 2003 ISBN 0 580 42116 3 BSI order ref BIP 2002 BSI

George Nowacki

Contents: Initial status review Policy and its development Identification of processes Planning in detail Implementation and operation Performance assessment Improvement Management review

Royal paperback 104 pages 2003 ISBN 0 580 41426 4 BSI order ref BIP 2005 BSI

Dr Pavel Castka, Dr Chris Bamber and Professor John Sharp

Contents:          An introduction to CSR CSR/Corporate governance management system Management and board responsibility Identification of stakeholders expectations Strategic planning Managing the system, processes and resources

Measurement and analysis Managing change and ensuring continual improvement A4 paperback 38 pages 2004 ISBN 0 580 43953 4 BSI order ref BIP 2041 BSI

Ian Rosam and Rob Peddle

Contents: The real work of CSR and corporate governance Explaining the CSR/Corporate governance framework CSR/Corporate governance auditing Case studies Principles of process-based management

A4 paperback 82 pages 2004 ISBN 0 580 43954 2 BSI order ref BIP 2042 BSI

Nigel Carter

Contents: The management systems ISO 19011 Introduction and scope Terms and definitions Principles and auditing Audit programme management Audit introduction and initiation Preparation and conduct of on-site activities Preparation and distribution of audit report

Competence and evaluation of auditors And in conclusion                                   A4 loose-leaf with binder 92 pages 2003 ISBN 0 580 41428 0 BSI order ref BIP 2006 BSI

IMS Risk Solutions Ltd

Contents: The requirements of continual improvement Measuring improvement The function of auditing Organizing the audit Planning the audit Doing the audit Checking the results Acting to improve the system Improving the audit Meeting specific standards

Paperback 106 pages 2004 ISBN 0 580 44448 1 BSI order ref BIP 2011 BSI