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BS ISO/IEC 20000-1:2005
Information technology. Service management. Specification
£90.00. (Save £10.00 on RRP)
BIP 0071:2005
Guidelines on Requirements and Preparations for ISMS Certification based on ISO/IEC 27001
£22.00. (Save £3.00 on RRP)
Provides guidance to users of the new 2005 editions of BS ISO/IEC 17799 (BS 7799-1) and BS ISO/IEC 27001 (BS 7799-2) on the 'Plan, Do, Check, Act' model and the ISMS process requirements for organizations preparing for accredited certification to BS 7799-2. Updated to include new references and definitions, additional information about the latest developments regarding certification criteria and other related standards developments. It provides industry accepted best practice methods for providing and demonstrating the evidence required by an assessment auditor.
BIP 0005:2006
A Managers' guide to service management. 2nd edition
£35.00. (Save £4.00 on RRP)
Provides a common basis for organizations to deliver services and enhance current business practice in the delivery and use of IT equipment and services. The publication is a re-formatted, re-printed and slightly updated version of PD 0005:2003.
BIP 0015:2006
IT service management. Self assessment workbook. 2nd edition
£36.00. (Save £4.00 on RRP)
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.
BIP 0030:2006
Achieving ISO/IEC 20000. Management decisions
£22.00. (Save £3.00 on RRP)
Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
BIP 0038:2006
Achieving ISO/IEC 20000. Integrated service management
£22.00. (Save £3.00 on RRP)
Advice on planning, designing and implementing integrated service management to provide better control, greater efficiency and opportunities for improvement.
An organizations capacity to trade profitability will depend on its ability to implement and manage effective Information Security Management Systems (ISMS) and the successful delivery of quality structured IT services to customers. Compliance to best practice and due diligence starts with the successful implementation of a robust IT Security & Information Management system. The benefits are clearly evident including:
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