Achieving ISO/IEC 20000. Managing end-to-end service
Summary:
Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service.
BIP 0033:2006 Key Phrases:
Management, Computers, Computer networks, Management operations, Management techniques, Consumer-supplier relations, IT and Information Management: IT Service Management
BIP 0033:2006 Replaces: