BIP 0032:2006
British Standards Institute, BSI

BSI Standards
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BIP 0032:2006
Achieving ISO/IEC 20000. Making metrics work
PDF Download: £25.00
Printed Version: £22.00
0 580 47460 7
Summary:
Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.
BIP 0032:2006 Key Phrases:
Management, Computers, Computer networks, Management operations, Management techniques, Measurement, Reports, Documents, IT and Information Management: IT Service Management
BIP 0032:2006 Replaces:
BIP 0032:2005

BIP 0032:2006
British Standards Institute, BSI

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