Achieving ISO/IEC 20000. Management decisions
Summary:
Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
BIP 0030:2006 Key Phrases:
Management, Computers, Computer networks, Management operations, Management techniques, IT and Information Management: IT Service Management
BIP 0030:2006 Replaces: