IT service management. Self assessment workbook. 2nd edition
Summary:
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.
BIP 0015:2006 Key Phrases:
Management, Computers, Computer networks, Maintenance, Management operations, Management techniques, Data processing, Data security, Consumer-supplier relations, Computer software, Computer hardware, IT and Information Management: IT Service Management
