A Managers' guide to service management. 2nd edition
Summary:
Provides a common basis for organizations to deliver services and enhance current business practice in the delivery and use of IT equipment and services. The publication is a re-formatted, re-printed and slightly updated version of PD 0005:2003.
BIP 0005:2006 Key Phrases:
Management, Computers, Computer networks, Maintenance, Management operations, Management techniques, Data processing, Data handling, Data management, IT and Information Management: IT Service Management